What’s in your box?
Hooray! Your order has arrived. Let’s have a look at what you can expect when you open it.
Ordering
If you order Monday to Thursday before 11am then your order should arrive the next day. Our deliveries are between Tuesday and Friday. We use DPD for our deliveries and we charge £7.99 for all our orders, no matter how much you order. We hope that this gives you the absolute best service we can provide but if any parcels go astray or get damaged, we will replace your products. You will notice in our shop that there is a minimum £40.00 order, this is for sustainability reasons in order to minimise packaging, delivery and the environmental footprint. We have found it is the most cost-effective and planet friendly way for us to operate as a small family run business.
Opening your box
If you wish to return packaging that’s great. We use innovation technology called woolcool liners which keep your products nicely frozen for the duration of their journey to you. Depending on the size of your order you will get at least two in your box. We hope that you can find a space to save these so that when you have collected 8 you can send them back in one of our boxes with the DPD driver who delivers your latest order. They will print out the label, so you don’t have to worry about that. If you wish to see a step-by-step instruction on returning the liners, then take a look at our separate post here.
You will find your products in frozen pouches in the woolcool liners, together with a freezer pack to keep the temperature down. Your drinks will be well-padded to protect them. You can put the pouches straight in the freezer or defrost in the fridge and refreeze in smaller portions if you prefer. You will also find a packing slip in the box which confirms the items in your order, as well as a leaflet giving you details of how to find us on social media.
We hope that you are delighted with your order but don’t forget we are here to help if you have any problems or concerns. We pride ourselves on great customer service. It is at the heart of our business.
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